Terms of use

Through these Fibre Mood Terms of Use (referred to as the "Terms of Use"), we inform our visitors and registered users (referred to as "you(r)" or similar expression) under what terms and conditions access may be obtained to and use can be made of our website or any other platform we provide (collectively referred to as the "Platform") through which we offer our information, services and products (collectively referred to as the "Products").

The Terms of Use should be read together with our Privacy Statement (which governs what personal data we collect from and about you and for what purposes) and our Cookie Statement (which governs how we use cookies on the Platform and for what purposes). The Terms of Use, Privacy Statement and Cookie Statement form a binding agreement between you and our company, and are collectively referred to as the "Terms".

Certain Products may be subject to specific additional terms and conditions. These are then communicated separately and take precedence over the present Terms of Use.

1. Who are we and how can you contact us?

1.1. The Platform is operated by Fibre Mood BV, with address at Sint-Salvatorstraat 18B, PO Box 101, 9000 Ghent, Belgium and with company/VAT number (BE) 0697.634.589 (referred to as "we", "us", "the company" or similar expression). 

1.2. You may contact us by e-mail at info@fibremood.com. For questions specifically about privacy, you can also email us at privacy@fibremood.com. After you contact us, we will make every effort to follow up on your inquiry promptly.

2. Applicability of the Terms

2.1. Please read the Terms carefully and make sure you understand them before using the Platform, and if applicable, our Products. The Terms contain important clauses. In the event that you do not understand or agree with the Terms, please refrain from further accessing or using our Platform and/or our Products, and contact us using the contact details provided above. 

2.2. By using the Platform and/or our Products, you confirm that you have read, understood and accepted the Terms. In some cases, you will also be asked to explicitly accept the Terms before you can take a certain action (e.g. ordering a Product). In doing so, you expressly agree that checking a tickbox counts as your informed, specific, free and complete consent like a signature to agree to contractual documents.

2.3. You can print a copy of the Terms to keep in your personal file, or you can view the Terms online whenever you want.

3. Services and Products offered on the Platform

3.1. The Platform is intended to give consumers and professionals access to all kinds of information about sewing patterns and related information and products (e.g. our magazines, tutorials, community platform, etc.). Our Platform is intended to inspire and support sewing and knitting enthusiasts. Some information is freely accessible, other information is paying.

3.2. Your use of the Platform includes accessing and browsing the Platform, looking up and consulting the above information, purchasing Products, subscribing to our magazines (paper and/or digital) and any other form of use as offered on the Platform.

4. Access to the Platform

4.1. We offer the ability to use the Platform as a non-registered visitor or as a registered user. This right of use is personal, limited (as described in the Terms), non-exclusive, non-transferable and temporary. The right of use is granted to you subject to your full compliance with the Terms. Access to certain Products may be subject to the condition of first registering as a user.

4.2. The Platform is offered in Dutch, French, English and German. Our communication with you will also be in one of these languages chosen by you. You as a user can always change your language settings where possible.

4.3. You are solely responsible for taking all technical and other measures to access and use the Platform.

4.4. You are responsible for compliance with these Terms for all persons who use your Internet connection or device to access and use our Platform. Professional users are responsible for the use of the Platform by their employees, associates, agents or representatives (collectively, the "Personnel") and the compliance by those persons with the present Terms. The professional user acknowledges and agrees that we will always be able to hold the professional user fully liable for actions taken by the Personnel on the Platform and/or in connection with compliance with these Terms.

5. Using our Platform

5.1. You can use the Platform as a visitor without an account and without being due any payment. You can also register as a user on the Platform without paying a fee. However, some Products are paying, and you may order them either once or on a subscription basis. The applicable prices are listed on the Platform and will be clearly indicated again prior to ordering. 

5.2. A free use of the Platform is for non-systematic searches for use internally in your organization or for you personally.

5.3. The use of paying Products is in any case always limited to an internal, normal, and where relevant professional use of the Products for the purposes for which they are intended, to the exclusion of other forms of use (including for purposes of resale, which is expressly prohibited) and this always in accordance with the provisions as included in the Terms. Digital patterns are sent in the number as ordered, and can only be reproduced for that ordered amount and not further be copied or reproduced.

6. Registering on the Platform and membership

6.1. On our Platform, you can find lots of inspiration to get started making clothes and accessories for yourself and your loved ones. Also, on the homepage you can see glimpses of our community, the member of the week, the blogsters of the week, our blog parties, calendar, the dates of sewalongs, etc. No need to register for this. If you wish to see the full Platform, including work descriptions, videos, be part of the community, access the full calendar, our store worldmap, participate in the sewalongs, etc. then you need to register. You can do this by creating a profile through your own account on FibreMood.com or through other supported accounts (e.g. Facebook, Google, ...).

6.2. Your data at registration will be processed in line with our Privacy Statement. You must provide accurate, truthful and non-misleading information about yourself. Please update your information as soon as it changes.

6.3. Each account is personal and can only be used by one person. Thus, you may not disclose your account information to others, including within your organization. If we should determine that this is the case, we reserve the right to suspend and/or terminate your account, as well as to collect applicable fees from you. 

6.4. You must immediately notify us of any unauthorized use, loss or other unauthorized disclosure of your account or any other breach of security through info@fibremood.com.

6.5. We reserve the right to deactivate, disable or suspend your account if we believe that these Terms have not been complied with (or are in danger of not being complied with) or if we believe that we, you or other users are exposed to a security, commercial or other risk. We may do so without prior notice, but will always inform you. After such termination or suspension, you will not be able to re-register or use our services unless you are notified that the suspension has been lifted.

7. Notifications

7.1. You agree that we may send you notifications on or through the Platform. For more information about the processing of your personal data to this end, please see our Privacy Statement.


8. How (not) to use our Platform

8.1. You may only use our Platform for lawful and permitted purposes, as also specified in the Terms. You may not use our Platform: 

(a) in violation of laws and regulations applicable to you; 

(b) in an unlawful or fraudulent manner; 

(c) for the purpose of causing or attempting to cause harm in any way to other legal or natural persons and entities or our company; 

(d) to probe, scan or test the vulnerability of the Platform or any network connected to the Platform, or breach security or authentication measures on the Platform;

(e) to take any action that would cause an unreasonable or disproportionate burden on the infrastructure of the Platform or our systems or networks;

(f) to interfere with the proper operation or functions of the Platform;

(g) for knowingly transmitting data, sending or uploading material containing viruses, Trojan horses (Trojans), worms, time-bombs, spyware, cancelbots, adware or other malicious programs or similar computer code designed to adversely affect the operation of computer software or hardware. 

8.2. You also agree:

(a) not to reproduce, duplicate, copy, create derivative works from, use for purposes of reverse engineering or otherwise use any part of our Platform (including its content) in violation of the terms of the Terms;

(b) not use the Platform to build or maintain a product or service that competes with the Platform; 

(c) not to reproduce or circumvent the navigational structure or presentation of the services offered through the Platform; 

(d) not to gain unauthorized access to, interfere with, cause interference with, or damage: any part or component of our Platform, any equipment or network on which our Platform is stored or through which it is made available, or any software used in the provision of our Platform.

9. Intellectual Property Rights

9.1. We (or other identified third parties) own or license all intellectual and/or industrial property rights contained in our Platform (including patterns, text and images, trademarks, logos, graphics, photographs, animations, videos, text as well as other content made available through our Platform) and the underlying programming language (collectively, "Intellectual Rights"). This protection includes our trademarks, our copyrights, rights in software and computer programs, and our database rights (where and if applicable).

9.2. You do not acquire any rights to our Intellectual Rights other than the limited rights of use expressly provided in these Terms.

9.3. If Fibre Mood has allowed you in writing to reuse patterns, text and or images from the Platform, you must always include FibreMood.com in a source credit, along with Fibre Mood's logo and any names of rights holders. Upon granting the right to data use, you will receive an overview of all specifications to be observed.

9.4. You may, however, use or reproduce our articles, patterns and images without our permission as a private individual for your own limited private use, or as a teacher for limited, internal and non-commercial use.

9.5. We may further use and commercially exploit any suggestions, feedback or know-how we receive from customers when offering our Platform and/or our Products. We do not owe any compensation for this.

10. Links to the Platform and links on the Platform

10.1. In principle, you are free to link to our Platform. Linking to our Platform must always be done fairly and legally and must not damage our reputation or take advantage of it.

10.2. Through our Platform, we may link to third-party platforms and/or content. These links are purely informational and allow you to consult or request information from third parties. Obviously, we do not take any responsibility for the content of those platforms and/or third-party content as we do not have any control over them. Please also note that these platforms and/or third-party content may be (and often will be) subject to their own contractual terms (terms of use, privacy terms, etc.); it is your own responsibility to read these third-party contractual terms and verify that you agree with them.

11. Ordering Products and subscription plans

11.1. Some Products can be purchased once. For some Products you can also enter into a paying subscription with our company. With each purchase you will be asked to provide certain information, depending on the Product selected. The conditions for the purchase of each Product are further described on the Platform.

11.2. The ordering process is simple. You select the desired Products and add them to your shopping cart. The ordering process is initiated by clicking on the order button, after which you will be asked to enter login details or personal information and select a shipping and payment method. Payment methods are indicated on the Platform. 

11.3. After checking the order summary and agreeing to the terms and conditions, you accept the offer by clicking the appropriate button. The purchase agreement between comes into effect when you have accepted the offer and the terms and conditions.

11.4. We only allow the following people to purchase our Products: 

(a) persons who are at least 18 years old (or, if that age is higher, the age prescribed by the laws in your country); and

(b) if you are registering on behalf of a company or legal entity, those persons who guarantee to be authorized by that legal entity to validly represent it.

11.5. If you do not meet the criteria set out in clause 11.4, you cannot order/purchase our Products. Any successful attempt to circumvent this will, at our discretion, result in immediate termination of any subscription you have entered into with us. 

11.6. As part of customer management, we will archive the contract we have with you. Nevertheless, we strongly recommend that you keep the documentation accompanying an order itself in your personal file as well.

11.7. During the process of purchasing a Product once and/or subscribing to one of our Products, we enable you to easily correct any mistakes you may have made during this process. At the final step of your purchase/subscription you will need to complete your details, and you will be redirected to the payment page. We strongly recommend that you check in detail all the information you have provided and the selected Products. If you want to change your personal information afterwards, you can always do so via your account.

11.8. It is your obligation, for which you incidentally accept full responsibility, to ensure that all information provided during the ordering process is true, complete and accurate. Any errors or changes must be communicated to us as soon as possible, in which case we reserve the right to cancel the contract.

11.9. After you place an order, you will receive an e-mail from us confirming that we have received your order. You can also check your orders in your account.

12. Delivery

12.1. We provide the Products as described in the product description on the Platform, including the quality, features, accessories and supplies included in the product description. 

12.2. Products can be delivered physically or digitally. Digital delivery is made as soon as possible, in which case we are deemed to have completed the delivery in full. With physical delivery, during the ordering process you have the choice of the shipping methods offered by the company (e.g. via Bpost, DPD, etc.) - shipping times are indicated on the Platform and may vary from country to country and will be communicated to you by our shipping partners.

12.3. If no one is available at the customer's address at the time of delivery, the customer must follow the instructions of the delivery service in charge of delivering the order.

12.4. The Company undertakes to deliver the Products within a period as specified during the order.

12.5. Upon delivery/collection, you should check the Product for any damage. If the Products are damaged, you must notify the Company immediately.

13. Price and payment

13.1. The prices of the Products are those listed on the Platform at the time you place an order. If a Product is incorrectly priced on the Platform, we will contact you in writing as soon as we become aware of the incorrect price. You will have the option to purchase the Products at the corrected price or cancel the order in accordance with the cancellation procedure stipulated in these Terms of Use. The order will be processed only after we have received your instructions.

13.2. For one-time purchases, we always ask for payment in advance. If this is not done (successfully), the transaction will not be able to be completed. When concluding a subscription, applicable amounts are always charged in advance for the relevant period of the subscription, unless otherwise agreed between the parties. The provision of / access to, and use of, Products under subscription formula is conditional upon your full and timely payment of all applicable fees.

13.3. For professional customers, the price always excludes VAT (unless explicitly stated otherwise). For consumers, the price is always inclusive of VAT. Payments are definitively acquired and non-refundable. 

13.4. Invoices, except where otherwise provided, are payable to our company within 14 calendar days of invoice date. Where relevant, and for professionals, any late payment will be subject to late payment interest at the rate of twelve percent (12%) per annum (calculated pro rata) (for a consumer this is limited to the statutory interest) on the invoice amount plus the increase (see below) which will apply automatically from the time the payment deadline is exceeded. Furthermore, you will be liable for all additional costs that we have to incur to collect the invoice amount, calculated at ten percent (10%) of the invoice amount and this with a minimum of 200 EUR per unpaid invoice and without prejudice to our right to recover additional costs and damages. For consumers, we shall first issue a reminder (free of charge), in line with the relevant legal provisions, and the applicable late payment interest and additional damages shall be calculated on the basis of the outstanding amount and according to the ceilings applicable under the legislation deemed applicable (e.g. amount due is less than EUR 150,00: EUR 20,00; balance due is more than EUR 150,00 but less than EUR 500: EUR 30,00, plus 10% of the amount due between EUR 150,01 and EUR 500; etc.).

13.5. Any protest against our invoices must reach us within fourteen (14) calendar days of your receipt of the invoice to allow prompt follow-up. Otherwise, the invoice is deemed irrevocably accepted by you (unless consumer legislation gives you more rights as a consumer). 

13.6. You accept that we have the right to send you our invoices electronically. However, you thereby acknowledge that you yourself are responsible for the appropriate storage and safekeeping of our (electronic) invoices and for compliance with all other legal requirements relating thereto. 

13.7. You expressly waive, to the extent permissible by applicable law, your right to apply compensation or set off. This clause does not apply to consumers.

14. Provisions specific to consumers

14.1. As indicated in these Terms of Use, you may use the Platform and certain Products as a consumer. This only applies if you qualify as a consumer in accordance with the criteria set forth in applicable law. If you qualify as a consumer, you must take the following provisions into account, in addition to the other provisions contained in these Terms of Use.

14.2. Right to cancel an order before delivery

(a) This article 14.2 does not apply when purchasing digital content, such as our digital sewing patterns.

(b) You have the right to cancel the order without giving a reason and free of charge before the shipment of the order, and in case we have not produced your order to your specifications. You may cancel the order only by sending an e-mail to info@fibremood.com.

(c) After cancellation of the order, you will receive confirmation of the cancellation, and we will refund the amounts already paid.

(d) Once you have received confirmation that the Product has been shipped to the address provided, you can no longer cancel the order under this item.

14.3. Right of withdrawal and refund

(a) As a consumer, you have a legal right to withdraw from the contract without any reason during the period specified below. This means that during this period you can decide to cancel the purchase agreement regarding one or more purchased Products. You must timely notify the company of your decision to revoke the agreement and receive a refund.

(b) You have fourteen (14) days to withdraw from the contract from the day after receiving the Product.

(c) You may only revoke the contract if the Products have not been used and have been kept in their original packaging as much as possible, except for what is necessary to check the Product. 

(d) However, you have no right of withdrawal in the following circumstances: (i) the delivery of goods according to customer specifications or clearly intended for a specific person (such as patterns which were specifically printed for you according to your specifications); (ii) the delivery of a newspaper, magazine or periodical with the exception of subscription agreements for the delivery of such publications (cfr. our subscription formulas) – hence, one-off magazines we send you are not to be withdrawn; and (iii) digital content that is not supplied on a tangible medium (such as our digital patterns), as we send this to you immediately in digital form and as you explicitly agree in advance to the start of the execution of the contract during the withdrawal period.

(e) If you decide to withdraw from the agreement, you must notify us by completing the model form in Annex 1 to these Terms of Use or by sending an e-mail to info@fibremood.com stating unequivocally that you wish to withdraw from the agreement.

(f) You must then return the Products to the Company in their original packaging, without undue delay and in any event no later than fourteen (14) days after sending the notice of withdrawal to the Company. The Products must be shipped to us in the same manner in which you received the Products.

(g) All reasonable costs for returning the Products shall be paid by the customer.

(h) Returned Products may only have been unpacked or used by you to the extent necessary to establish the nature, characteristics and operation of the Product as you would be permitted to do in a retail store. You are liable for any diminution in value resulting from further unpacking or use of the Product.

(i) In case of withdrawal, we will refund you the amounts already paid for the Products within a reasonable period of time after receipt of the Products (and taking into account any depreciation), or for digital content as provided by law.

(j) We will refund you on the means of payment you have used.

14.4. Consumer complaint procedure

(a) If you have the complaints, you can contact the company by email at info@fibremood.com. Complaints must be made fully and clearly described and within a reasonable time after you identify any defects. 

(b) You can also contact the following entity: Consumer Ombudsman Service, Boulevard du Roi Albert II 8 bus 1, 1000 Brussels, at contact@consumentenombudsdienst.be or T +32 2 702 52 00.

14.5. Guarantees as a consumer

(a) We wish to remind you that as a consumer you have legal guarantees of conformity of the goods, digital content and digital services we provide, as stipulated by articles 1649bis to 1649nonies and 1701/1 to 1701/19 of the (old) Belgian Civil Code.

15. Important terms and conditions regarding the use of our Products

15.1. The Platform contains Products that you may view and consult on or through the Platform, or order through the Platform. For all of these forms of the various Products we offer, we attempt to provide information that may be useful to you. However, the provision of this information is always done expressly on the basis of an obligation of means (and not an obligation of result). We strive to keep the information up-to-date, reliable and complete, but its consultation and use is at your risk.

15.2. The information on the Platform is provided on an "as is" basis. We make no warranty whatsoever about the accuracy, completeness or suitability of this information or our Products for your specific purpose, whether the content is our own or that of third parties. It is your responsibility to determine the extent to which the Products meet your objectives or needs.

15.3. We reserve the right to deny you access to the Platform at any time and with immediate effect in the event of violations of the Terms (this without prejudice to our right to any additional damages).

16. Availability of the Platform

16.1. While we make reasonable efforts to make and keep the Platform (including its content) available to you, we do not warrant or guarantee that the Platform, including any content provided on or through the Platform, will be accessible at all times or that access will not be interrupted. We therefore accept no liability if the Platform, or parts of the Platform, is temporarily unavailable or limited access for any reason. 

16.2. You also accept that we may from time to time carry out maintenance to the Platform, which may render the Platform completely or partially unavailable. We will endeavor to keep such unavailability to a minimum.

16.3. We take reasonable steps to ensure that the Platform is operational and bug-free. However, the nature of the Internet and of software preclude continuous and error-free operation. Thus, we do not (and cannot) guarantee that our Platform, or any features thereof, will be free of errors or defects.

16.4. Nor are we liable for any loss or damage caused by any form of malware (virus, DDOS attack, or other technologically harmful material) that may infect your computer equipment, computer programs, data or other material as a result of your use of our Platform.


17. Distribution of risks

17.1. To the fullest extent permitted by law and given the specific nature of the services and information we make available through our Products, we exclude our liability for any kind of damage, costs or any other loss whatsoever when arising out of or in connection with the use of the Platform and/or the Products. However, nothing in these Terms of Use excludes or limits our liability where such exclusion or limitation is not permitted by applicable law, including in the case of our willful misconduct or gross negligence (in the event you use the Platform as a consumer).

17.2. In no event shall we be liable to our customers for any indirect or consequential damages, including (but not limited to) loss of opportunity, loss of data, emotional damage, loss of time, loss of opportunity, loss of business, increase in bad debt and inability to realize anticipated profits. 

17.3. In any event, our liability (contractual and extra-contractual) is limited to direct damages (excluding the damages provided for in article 17.2 above), subject to the following maximum. Our full and aggregate liability (i.e., not per claim) for those cases attributable to us under these Terms and applicable law shall in any case be limited to an amount equal to the fees paid by the customer in question to our company in the year in which the damaging event occurs (or in the case of damaging events spread over several years, the first year thereof).

17.4. On the other hand, you shall indemnify us as a customer for all costs, losses and damages resulting from any claim that a third party would make against our company as a result of you as a customer using our Products or because of a reference to certain information or parameters in our Products, in violation of the Terms and which would allegedly cause damage to the third party in question. You also indemnify us for all costs, losses and damages resulting from your use of the Platform and/or the Products in violation of these Terms.

17.5. We are not responsible or liable for matters or circumstances beyond our control (e.g., Internet outages, unavailability of technology networks, delays or malfunctions at third-party vendors, etc.).

17.6. Our Customer has no right, nor does any third party have that right, (to the maximum extent permitted by law) to bring a contractual or extra-contractual claim against our company's auxiliaries as referred to in Article 6.3 of the Belgian (new) Civil Code (together the "Auxiliaries"). These Auxiliaries include, but are not limited to, the shareholders, directors, representatives, employees and workers of Fibre Mood (regardless of their designation or capacity, regardless of their social status, and regardless of whether they are acting through a management company or other legal entity), as well as the subcontractors, consultants, advisors or other persons engaged by Fibre Mood who are involved in the provision of the Platform and/or the Products. This excludes the application of the legal provisions on extra-contractual liability for auxiliaries. Nor shall you as a customer be entitled to bring a non-contractual claim against Fibre Mood based on the performance of this Agreement.

17.7. This Section 17 does not affect, and is in addition to, the other liability and risk allocation provisions contained in the Terms.

18. Entire agreement

18.1. Our relationship is governed solely and exclusively by the Terms. The application of general and/or special (purchase) conditions of our visitor, user or customer, however named and/or referred to and regardless of whether they regulate circumstances not addressed in these Terms, is hereby expressly rejected.

19. Binding force and waiver of right

19.1. If one or more provisions (or part thereof) of these Terms should be declared void or unenforceable pursuant to a final judgment of a court of competent jurisdiction, the remaining provisions shall retain their binding force and scope without modification. The parties will then replace the void or unenforceable provision (or part thereof) with a new provision that embodies as much as possible, and to the extent permitted by law, the original intent of the provision declared void or unenforceable.

19.2. Failure by either party to exercise rights in whole or in part shall not be deemed a waiver. Any waiver shall require the party waiving its right to expressly confirm that such right has been waived.

19.3. The rights set forth in the Terms are cumulative, that is, reliance on one right does not preclude the application of another right.

20. Logs and monitors Platform usage

20.1. We will log certain activities of our visitors and users (each a "Log") for evidentiary purposes and to detect and resolve any problems that may arise. 

20.2. By using the Platform, you agree that we may use Logs for audit and evidence purposes (e.g., information provided during registration, activities on the Platform, etc.). The parties accept the evidentiary value of the Logs and that they may be used in a dispute and/or to verify your compliance with the Terms.

20.3. The rights set forth in the clauses 20.1 and 20.2 expressly do not affect the legal evidence upon which a party (acting as a consumer or non-consumer) may rely.


21. Changes to the Terms and Platform

21.1. We reserve the right to change the Terms at any time without prior notice. You can always find the last revision date of the Terms at the end of the relevant document. By continuing to use the Platform with modified Terms, you agree to be bound by the modified Terms. If you do not agree, you must stop using the Platform after the entry into force of the modified Terms. In any case, we strongly encourage you to consult the Terms from time to time.

21.2. In order to offer new services and functionalities, improve or modify our services and/or respond to changes in regulations or commercial needs, we reserve the right at any time, without prior notice, to modify all or part of the Platform and to change certain of its functionalities, replace them with other functionalities or discontinue them altogether. You will not be entitled to compensation in such case, but we will strive to preserve the basic functionality of our Platform.

22. Force majeure

22.1. We are not liable for cases of force majeure that delay or prevent the performance of our agreement with you. Force majeure is any circumstance beyond the reasonable control of our company. Among others but not exclusively are considered force majeure: strike, natural disasters, flood, fire, occupation, extreme weather conditions, government measures, technical defects, problems with internet supply or network issues, cases of cybercrime such as hacking, problems with our third-party service providers such as hosting providers.

23. Transfer

23.1. We have the right to transfer the agreements with our customers (including the Terms) at any time in the event of a reorganization and/or restructuring of our business (e.g., in the event of a takeover, branch divestiture, merger, demerger, investment, transfer of trade fund or certain assets, etc.). We do not require the agreement of our customers for this but will notify them.

24. Interpretation

24.1. The subdivision of the Terms into various titles and sub-titles is added only for the convenience of the reader. Such subdivisions cannot be used to interpret the clauses or parts thereof in question.


25. Application of clauses after termination

25.1. The provisions of the Terms that are intended to survive the termination of our contractual relationship (for whatever reason) will also continue and be in force as such between the parties.

26. Applicable law, competent court and follow-up of complaints

26.1. Belgian law applies to the agreement we have with you, to the exclusion of the rules of referral set forth in private international law. 

26.2. All disputes relating to the use of the Platform, our agreement and the interpretation and performance thereof, shall fall within the exclusive jurisdiction of the competent courts of the judicial district of East Flanders, Ghent Division, Belgium. This is of course without prejudice to any consumer law rules that would provide otherwise.

26.3. Of course, we prefer at all times that you contact us in case of a discussion or complaint so that we can see if we can resolve it among ourselves. We make every effort to respond to you as quickly as possible.

© Fibre Mood BV - Last modified in April 2025